Front Desk Hospitality Agent
hace 4 semanas
About Sonder
Sonder is a pioneering hospitality company that is revolutionizing the industry through innovative, tech-powered service and inspiring, thoughtfully designed accommodations. Headquartered in San Francisco, Sonder has made a significant impact in the market with its variety of accommodation options, found in over 30 cities across eight countries and three continents.
Our Mission
We strive to make a world of better stays open to all by providing exceptional guest experiences. Our innovative app empowers guests with self-service features and 24/7 on-the-ground support, making their stay seamless and enjoyable.
The Role
We are seeking a highly skilled and detail-oriented individual to join our team as a Front Desk Hospitality Agent. As the face of Sonder, you will be responsible for making an awesome first impression on our guests, visitors, and internal and external partners.
Key Responsibilities
- Guide guests through the technology-rich Sonder experience, ensuring they are able to make the most out of their stay and use our tech features.
- Utilize our digital communication systems to receive guest calls, SMS, and live chats, and offer immediate support from the Front Desk.
- Handle all guest interactions with the highest level of hospitality and professionalism, accuracy, and timeliness, accommodating special requests whenever possible; resolve customer complaints; assist customers in all inquiries in connection with services, facility hours of operations, directions, etc.
What You'll Bring
- A passion for delivering exceptional guest experiences and creating memorable moments.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with guests and colleagues.
- A high level of attention to detail and ability to multitask in a fast-paced environment.
- A willingness to learn and adapt to new technologies and processes.
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