Front Desk Manager

hace 18 horas


Xico, México Marriott International, Inc A tiempo completo
Job Summary

We are seeking a highly skilled and experienced Front Desk Manager to join our team at The St. Regis Mexico City. As a key member of our Front Office team, you will be responsible for ensuring exceptional customer service and maximizing financial performance.

Key Responsibilities
  • Assist the Front Office Manager in administering front office functions and supervising staff on a daily basis.
  • Direct and work with managers and employees to carry out procedures ensuring an efficient check-in and check-out process.
  • Ensure guest and employee satisfaction and maximize the financial performance of the department.
  • Supervise staffing levels to ensure that guest service, operational needs, and financial objectives are met.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Monitor and analyze departmental performance, identifying areas for improvement and implementing corrective actions.
Requirements
  • High school diploma or equivalent required; 2 years of experience in the guest services, front desk, or related professional area.
  • Or 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong problem-solving and analytical skills.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.


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