Operations Coordinator

hace 2 semanas

Monterrey, Nuevo León, México Lime A tiempo completo
About the Role

Lime is seeking a highly skilled and motivated Operations Coordinator to join our Mexico Operations team. As a key member of our team, you will be responsible for enhancing our fleet, coordinating our teams in the warehouse and in the field, and providing local support to our riders.

Key Responsibilities
  • Hire, train, and provide coaching to Mechanics and Fleet Support positions responsible for deploying and retrieving our shared electric vehicles.
  • Build a safe, compliant, and efficient warehouse environment that supplies a fully operational fleet of vehicles for Monterrey.
  • Define new processes and best practices to drive operational excellence within the warehouse.
  • Partner cross-functionally on operations projects that result in identifying expansion opportunities within your region(s).
  • Define and monitor KPIs that measure the profitability, revenue, and operational performance of your market(s).
  • Provide complaint management and customer incidents investigation support.
  • Partner with the local Government Relations representative to manage key Legal, Regulatory, and Safety issues.
  • Maintain positive relationships between customers, regulators/city officials, employees, and Lime management.
Requirements
  • 1-3 years of professional work experience; ideally 1+ year of experience within an Operations position.
  • Experience leading teams or groups preferred.
  • Demonstrated expertise with the Monterrey region and ability to anticipate operational needs and/or challenges within this area.
  • Grit and an entrepreneurial spirit with the ability to work in an ambiguous environment.
  • High-energy and sound decision maker with the ability to make data-based decisions with a cost-focused mindset.
  • Verbal and written English language skills, fluency a bonus.
  • Familiarity with Excel and Google Sheets (Tableau & SQL knowledge would be a bonus) with the ability to navigate and draw inference from data.
  • Excellent communication and stakeholder management skills.
  • Valid driver license and acceptable Driving Record.
About Lime

Lime is a global leader in the shared electric vehicle industry, with a mission to build a future where transportation is shared, affordable, and carbon-free. We're committed to creating a culture of belonging and diversity, and we're dedicated to hiring and developing the most talented and globally diverse team.

At Lime, we offer a range of benefits and perks, including competitive salaries, performance-based annual bonuses, and pre-IPO equity. We also offer flexible vacation policies, fully-paid leave following the birth or adoption of a child, and financial, medical, and educational support for Limers pursuing parenthood.

Join us in shaping the future of mobility and making a positive impact on the world.

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