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Cloud Support Specialist
hace 2 meses
About the Role:
As a Cloud Support Specialist at Amazon Web Services Mexico S. De R.L. De C.V., you will be part of a global organization that provides technical support to our customers and internal teams. You will be at the forefront of this transformational technology, operating on a follow-the-sun model.
Key Responsibilities:
- Solve customer cases through various contact channels, applying advanced troubleshooting techniques to provide tailored solutions and working with them to dive deep into the root cause of an issue.
- Drive initiatives that improve support-related processes and our customers' experience, including tutorials, how-to videos, technical articles, trainings, and more.
- Provide feedback to internal AWS teams on how to improve our services and work on critical, highly complex customer problems that may span multiple AWS services.
- Continuously learn groundbreaking technologies and develop new technical skills and other professional competencies.
- Act as an interviewer in hiring processes and coach/mentor new team members.
About the Team:
AWS Support Engineering is a customer-facing global organization that provides technical support to our customers as well as our internal teams. As a member of our team, you will be working with leading companies and believe that world-class support is critical to customer success.
Requirements:
- Flexibility to work 5 days a week (occasionally on weekends) on a rotational basis.
