Wine Connoisseur and Operations Manager
hace 2 semanas
Overview
As a Wine Director at the Rosewood Hotel Group, you will be responsible for creating an exceptional wine experience for our discerning guests. You will play a pivotal role in ensuring an outstanding selection of wines, fostering strong relationships with suppliers, and providing top-notch training to our staff.
Duties and Responsibilities
- Administration
- Maintain the wine menu updated with prices and ensure accurate inventory control.
- Collaborate with the purchasing team to meet and exceed supplier expectations.
- Manage the wine cellar, ensuring it is fully stocked and well-maintained.
- Guest Satisfaction
- Deliver exceptional guest service by ensuring the timely delivery of brand promises.
- Provide personalized recommendations and excellent service to all guests.
- Respond to guest complaints and inquiries in a courteous and efficient manner, following through to resolve issues satisfactorily.
- Maintain positive interactions with guests and colleagues alike.
- Ensure seamless visitor experiences by greeting and directing them to the appropriate associate.
- Finance
- Implement effective wine cost control measures to optimize profitability.
- Conduct regular inventory checks to prevent stock discrepancies.
- Purchase wines monthly, ensuring quality and consistency.
- Work closely with the cost controller to set competitive pricing strategies.
- Operations
- Oversee the main cava stock levels for the venues, ensuring optimal availability.
- Analyze new wine offerings to identify trends and opportunities.
- Meet with wine representatives to propose new wines aligned with target market demands.
- Recommend expertly paired food and wine options.
- Advise guests on wine choices based on their personal tastes and dining preferences.
- Train and educate wine knowledge to restaurant, bar, and butler staff.
- Identify and develop junior sommeliers within the team to enhance wine sales.
- Supervise junior sommeliers to ensure seamless execution of wine-related tasks.
Estimated Salary: $85,000 - $110,000 per annum
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