Wine Connoisseur and Operations Manager

hace 2 semanas


Ciudad de México, Ciudad de México Rosewood Hotel Group A tiempo completo
Job Description

Overview

As a Wine Director at the Rosewood Hotel Group, you will be responsible for creating an exceptional wine experience for our discerning guests. You will play a pivotal role in ensuring an outstanding selection of wines, fostering strong relationships with suppliers, and providing top-notch training to our staff.

Duties and Responsibilities

  • Administration
  • Maintain the wine menu updated with prices and ensure accurate inventory control.
  • Collaborate with the purchasing team to meet and exceed supplier expectations.
  • Manage the wine cellar, ensuring it is fully stocked and well-maintained.
  • Guest Satisfaction
  • Deliver exceptional guest service by ensuring the timely delivery of brand promises.
  • Provide personalized recommendations and excellent service to all guests.
  • Respond to guest complaints and inquiries in a courteous and efficient manner, following through to resolve issues satisfactorily.
  • Maintain positive interactions with guests and colleagues alike.
  • Ensure seamless visitor experiences by greeting and directing them to the appropriate associate.
  • Finance
  • Implement effective wine cost control measures to optimize profitability.
  • Conduct regular inventory checks to prevent stock discrepancies.
  • Purchase wines monthly, ensuring quality and consistency.
  • Work closely with the cost controller to set competitive pricing strategies.
  • Operations
  • Oversee the main cava stock levels for the venues, ensuring optimal availability.
  • Analyze new wine offerings to identify trends and opportunities.
  • Meet with wine representatives to propose new wines aligned with target market demands.
  • Recommend expertly paired food and wine options.
  • Advise guests on wine choices based on their personal tastes and dining preferences.
  • Train and educate wine knowledge to restaurant, bar, and butler staff.
  • Identify and develop junior sommeliers within the team to enhance wine sales.
  • Supervise junior sommeliers to ensure seamless execution of wine-related tasks.

Estimated Salary: $85,000 - $110,000 per annum



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