Project Senior Analyst

hace 1 semana


Xico, México Citi A tiempo completo

**Job Summary**:

Citi is seeking a highly skilled Project Senior Analyst to join our team. As a key member of our operations team, you will be responsible for designing and developing training programs to enhance the skills and knowledge of our employees.

**Key Responsibilities**:

• Collaborate with business partners and stakeholders to identify learning objectives and create effective training curricula and materials.

• Design and deliver training programs that meet the desired objectives, using a variety of training methodologies.

• Drive learning and development best practice improvement projects to support business operations and service targets.

• Streamline and standardize learning and development processes to improve efficiency and effectiveness.

• Create instructor-led materials, web-based training, and tools to support training needs.

• Introduce learning interventions to retain key talent and build a pipeline of talent.

• Identify and close gaps in procedures and existing training through continuous improvement.

• Ensure staff is equipped with the requisite skills and knowledge to perform to operational management standards.

• Track learning events and generate meaningful reports and metrics.

**Requirements**:

• 5-8 years of relevant experience in training design and development, and delivery (preferably in a Loan Operations function).

• Experience with Loan IQ end-to-end training/processing is a plus.

• Strong leadership, collaboration, and communication skills.

• Ability to thrive in a fast-paced environment.

• Strong listening skills and ability to absorb feedback and translate to solutions.

• Disposition to solving problems and doing so with high levels of resiliency.

• Excellent one-on-one and group presentation/facilitation skills.

• Detail-oriented and strong organizational skills.

• Bachelor's/University degree preferred.


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