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Enterprise Customer Success Manager

hace 2 meses

Mérida, Yucatán, México Canonical A tiempo completo
About the Role

The Enterprise Customer Success Manager - APAC will play a crucial role in driving customer satisfaction and retention for Canonical's customers in the Asia-Pacific region. This position will be responsible for developing and executing customer success strategies to ensure customers achieve their desired outcomes from Canonical's products and services.

Key Responsibilities
  • Onboard new customers and introduce them to Canonical's products and support processes, including Ubuntu Pro, MAAS, Landscape, OpenStack, Ceph, Kubernetes, and data applications.
  • Coordinate complex projects with developers, IT managers, and decision-makers from various industries to ensure successful customer outcomes.
  • Collaborate with Sales, Field Engineering, and Support teams to develop and deliver engagement plans that meet customer objectives.
  • Manage a portfolio of customers in the APAC region and identify growth opportunities or renewal risks in coordination with Sales.
  • Run a disciplined, weekly customer and business review process with cross-functional teams to identify and prioritize blockers and drive resolution through corporate product and engineering teams.
  • Act as a customer advocate internally and influence Canonical's product roadmaps, websites, documentation, processes, and people to improve customer satisfaction and retention.
  • Support customers through reactive ticket requests and create campaigns targeting multiple customers through digital touchpoints and activities.
Requirements

The ideal candidate will possess impeccable customer-facing skills and a passion for cloud and data center infrastructure technologies. They will be able to develop and execute customer success strategies, manage customer relationships, and collaborate with cross-functional teams to drive customer satisfaction and retention.