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Business Operations Manager

hace 2 meses

Guadalajara, Jalisco, México Packsystem A tiempo completo

About Us

Packsystem is a leading provider of innovative cybersecurity solutions. Our mission is to protect our digital way of life by being the cybersecurity partner of choice. We strive to create a world where each day is safer and more secure than the one before.

Our Vision

We aim to be a company that challenges and disrupts the way things are done in the cybersecurity industry. We're looking for innovators who share our passion for shaping the future of cybersecurity.

FLEXWORK

We've reimagined how we work at Packsystem, focusing on flexibility, trust, and choice. Our FLEXWORK model is built on employee feedback and offers a range of benefits, including flexible work arrangements, learning opportunities, and a supportive work environment.

Job Description

Support Account Manager (SAM)

The Support Account Manager plays a critical role in managing our customers' services experience, ensuring that Packsystem exceeds customer expectations. As a partner to the Account Team, the SAM understands the account strategy and the customer's security and business priorities.

Key Responsibilities

  • Manage customer issues quickly and effectively
  • Partner with the Account Team to understand customer needs and priorities
  • Develop and implement solutions to address customer issues
  • Provide exceptional customer service and support

What We Offer

We offer a dynamic and supportive work environment, with opportunities for growth and development. As a Support Account Manager, you'll have the chance to work with a talented team of professionals who are passionate about cybersecurity.

Work Arrangements

We expect office-based employees to be in the office four days per week, with one day working from where they choose. We believe that being together facilitates collaboration and innovation, and we're committed to creating a work environment that supports our employees' well-being and productivity.