Technical Solutions Expert

hace 10 horas


Guadalajara, Jalisco, México Picktrace A tiempo completo
About the Role

We are seeking a highly skilled Technical Solutions Specialist to join our team at PickTrace. As a key member of our organization, you will play a critical role in delivering exceptional customer experiences and driving the success of our growing customer base.

Key Responsibilities
  • Provide timely and informative written and verbal responses to customer technical product questions.
  • Collaborate with cross-functional teams to continuously improve our product and customer experience.
  • Analyze and detect pain points by observing customer interactions with our product.
  • Document learnings and feedback from clients and share findings across the organization.
  • Identify and document bugs or potential functionality problems and provide detailed information to the Engineering Team.
  • Create training materials and documentation to support our FAQ's and customer support base.
  • Drive effective adoption of our solutions by providing continuous customer guidance and education on best practices.
  • Conduct virtual trainings with end users to build greater comfort with our product.
  • Build relationships with clients and establish yourself as a trusted point of contact for questions, concerns, and feedback.
Requirements
  • Bilingual in English and Spanish.
About Us

PickTrace is a leading provider of digital solutions for the agriculture industry. We are committed to helping our customers become more efficient and effective in their operations. If you are a motivated and customer-focused individual who is passionate about technology and agriculture, we encourage you to apply for this exciting opportunity.



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