Security & Safety Manager, AMER/LATAM
hace 1 semana
About the Role
The Security & Safety Manager, AMER/LATAM is responsible for ensuring the physical safety and security of regional offices, as well as compliance with occupational health and safety requirements. This role performs multiple security and safety duties, including conducting investigations, performing security and safety office inspections, executing security & safety planning, and evaluating and responding to life safety incidents.
Key Responsibilities
- Plan, implement, and verify risk control and compliance programs to ensure the employment of safe work practices.
- Lead investigations of AMER/LATAM safety and physical security incidents and provide well-articulated reports, briefings, and recommended actions.
- Regularly conduct physical security and health and safety assessments of offices in the AMER/LATAM region.
- Partner with the corporate events team to provide pre-event security and safety planning as well as on-site support for large corporate events.
- Prepare, implement, and lead a volunteer Zendesk Emergency Response Team for offices in the region.
- Work closely with the Global Security Operations Center in Madison, WI to evaluate threat intelligence as well as respond to life safety events.
- Develop safety and emergency preparedness protocols and training for staff, liaise with individual offices' local emergency services as well as local site leaders to ensure preparedness and compliance with Zendesk policies and local law.
- Supervise the security staff at the reception desk at our HQ location in San Francisco.
Requirements
- Strong analytical and communication skills.
- Ability to build partnerships and work collaboratively with regional and global internal stakeholders.
- Highly adaptable.
- Team-player attitude.
- Willingness and ability to travel internationally 10% of the time.
Qualifications
- 5+ years experience leading a security & safety program, preferably in a multi-site or multi-country environment.
- Experience overseeing security guard force operations.
- Experience in managing a corporate health & safety program.
- Bachelor's degree (or equivalent), years of experience may be substituted for education.
- Fluent in English.
- Excellent written and oral communication skills.
About Zendesk, Inc.
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate, and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace.
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