Enterprise Support Specialist

hace 2 semanas


Xico, México Qualtrics A tiempo completo

At Qualtrics, we're dedicated to delivering exceptional frontline experiences, building high-performing teams, and designing products people love. As a key member of our Experience Management team, you'll play a vital role in serving our customers and driving business growth.

**Enterprise Support Specialist Role Overview**

The Enterprise Support team is a team of technical experts responsible for leveraging our technology to solve our top-tier customers' most complex problems. As an Enterprise Support Specialist, you'll collaborate closely with cross-functional teams to deliver high-quality, impactful assessments and provide rapid break-fix support to our clients.

**Key Responsibilities:**

  • Leverage technical and consulting skills to deliver high-quality, impactful assessments through short-term engagements
  • Take client issues from inception to resolution with white-glove care
  • Partner with Enterprise Account teams to solve complex issues and drive contract renewal
  • Provide rapid break-fix support to aid our clients in critical moments
  • Expand product knowledge across both CX and EX products
  • Share expertise with the team to drive fast resolution

**Career Growth Opportunities:**

A big focus within this team is to build out skills to elevate your own professional development, client engagements, and product knowledge mastery. The experience you gain as a member of this team will serve as the foundation for your future success in a wide array of roles, including Technical Account Manager, Solution Engineer, Product Expert, Resolution Analyst, XM Success Manager, or Solution Specialist.

**What We're Looking For:**

We're seeking a hard-working self-starter capable of concurrently running multiple projects in a dynamic environment. You should be comfortable working both autonomously and collaboratively, with the ability to articulate technical concepts to a non-technical audience. Familiarity with software and front-end development is a plus, as is an ability to grasp clients' needs and recommend value-added solutions.



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