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Customer Service Representative

hace 2 meses


Xico, México Fedex Express Lac A tiempo completo
{"title": "Customer Service Representative", "content": "Job Summary

As a Customer Service Representative at FedEx Express Latin America and Caribbean Division, you will be responsible for providing exceptional customer service to our domestic express operations. Your primary goal will be to ensure that our customers receive the highest level of service, resolving any issues or concerns they may have in a timely and professional manner.

Key Responsibilities
  • Respond to customer inquiries and resolve issues related to service features, delivery, and pick-up operational procedures.
  • Provide accurate and timely information to customers regarding their shipments, including tracking and tracing.
  • Initiate pick-ups, supply delivery, and shipment research as needed.
  • Assist in the resolution of customer complaints and determine the existence of service failures.
  • Provide customer service using FedEx phraseology to produce 100% customer satisfaction.
Requirements
  • High School Degree or Equivalent.
  • Good general typing skills required.
  • Must be computer literate.
  • Clear and articulate speaking voice.
  • Excellent human relations, communication, and telephone etiquette skills.
  • Ability to understand English as determined by results on TOEIC exam (450 points).
  • Ability to work variable shifts.
About FedEx Express Latin America and Caribbean Division

FedEx is widely acknowledged as a world-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator, and one of the world's most admired and respected companies.

FedEx is consistently named among the World's most valuable and admired brands. Some of our recent awards include:

  • 2020 Fortune's World Most Admired Companies (14th)
  • 2019 Fortune's Best Places to Work (15th)
  • 2019 Forbes's One of the "Best Employers for Diversity"
  • 2020 FedEx LAC included in the GPTW's Best Workplaces in Latin America Ranking (24th)
  • 2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years
  • 2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible
  • 2021 FedEx Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions.
  • 2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for.
", "lang_code": "en-US"}