
Customer Service Representative
hace 4 días
About the Role:
Gordian Staffing is seeking a highly skilled Customer Service Agent to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients and their customers.
Key Responsibilities:
- Answer general sales and membership questions
- Help customers troubleshoot issues with software and provide guidance to resolve the problem
- Contribute to the team effort
- Work with insurance documents and upload them into our compliance system
Work Schedule:
Monday to Friday, 10:00 to 19:00 CST (daylight saving: 09:00 to 18:00 CST)
What We Offer:
- Competitive salary (according to experience)
- Remote work
- Work stability
- Computer equipment
- Christmas bonus of 30 days (Aguinaldo)
- 12 vacation days after the first year
- IMSS
- Major medical insurance since day 1
Requirements:
- Advanced English and Spanish (strong communication skills: writing and speaking)
- Around 2 years of experience in customer service for American customers
- Feel comfortable talking on the phone
- Experience working for insurance companies is a plus
- Good understanding of Microsoft Office
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