Order Administrator LATAM

The Order Administrator is responsible for Quote to Cash processes for Tier & Orders, ensuring outstanding customer care and effective order follow-up. This role involves building a backlog with actionable plans alongside the Order Entry and Procurement teams to improve service levels, align priorities to meet customer expectations, and resolve disputes as vital. The Order Administrator ensures compliance with procedures and US GAAP for backlog management and maintains accurate information in the ERP system. Collaboration with multidisciplinary teams, including Credit and Collection, Commercial, and Logistics, is important to achieving business objectives and meeting monthly POR commitments.

Key Responsibilities:

Customer Service:

• Respond to all customer inquiries within hours.
• Schedule weekly calls with customers to ensure orders meet the requested dates.
• Directly address and resolve customer disputes.
• Provide customers with Order Status Reports.

Order Execution:

• Proactively handle the order backlog.
• Supervise and report on order status regularly.
• Follow up on commitments and delivery achievements with customers.
• Supervise the delivery process within the internal supply chain.
• Assess sales estimates on a monthly basis.

Sales Updates:

• Weekly monitoring of critical orders with the sales team.
• Analyze risks and opportunities based on credit status, customer feedback, plant deliveries, logistics timing, and service operations.

Requirements:

• Degree or equivalent experience in a business-related field.
• + years of experience in order administration and resource management.
• Experience with ERP systems is a plus.
• Ability to prioritize multiple tasks and adapt to changing priorities.
• + years in customer service.

Preferred Qualifications:

• Supply Chain Management
• Logistics
• Order Administration
• ERP Systems

Traits & Skills:

• Self-confidence and resilience.
• Strong analytical skills and the ability to work efficiently across departments.
• Proactive and productive with a self-starting demeanour.
• Capable of multitasking and handling significant priorities.
• Proficient in digital literacy, including Excel.
• Excellent social skills, both oral and written, with tact and good judgment.
• Experience with Oracle is strongly preferred.
• English proficiency of at least %.

Our Offer:

At Copeland, we offer a competitive benefits package to recognize and support our employees. We are committed to our core values and believe in respecting Diversity, Equity, and Inclusion. We do not discriminate and welcome all qualified candidates to apply and become part of our family, no matter the gender identity, race, sexual orientation, disability, age, religion, and/or nationality. We have different Employee Resource Groups that demonstrate our dedication to DE&I. Through continuous development of activities, programs, and social awareness.