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Order Management Specialist
hace 2 meses
Cognex Corporation is seeking a highly motivated and detail-oriented Order Management Specialist to join our team. As a key member of our sales team, you will be responsible for managing and processing sales orders from end-user customers and partners.
Key Responsibilities- Enter sales orders into our SAP system and verify pricing against customer contracts or approved discount matrices.
- Retrieve orders from partner portals and process them into our SAP system.
- Verify product availability and coordinate with our purchasing team to determine lead times when supply is not available.
- Exercise discretion to prioritize product allocations when supply is limited.
- Provide inside sales support, including interface with customer master data, credit, purchasing, logistics, and sales teams.
- Answer customer inquiries regarding order status, product availability, pricing, and lead times.
- Troubleshoot customer issues and respond in a timely manner.
- Consistently review the backlog to ensure compliance with our company's booking policy, including requirements that impact revenue recognition.
- Complete self-training modules in our quality system as needed.
- Log customer complaints in our quality system.
- Create Zendesk tickets to request additional addresses or contacts be added to our SAP system.
- Bachelor's degree in business or a related field.
- 2+ years of experience in account management and customer service in a high-tech environment.
- Strong time management skills to effectively prioritize daily tasks.
- Demonstrated initiative to resolve complex customer issues efficiently.
- Ability to work proactively and exercise judgment.
- Strong attention to detail.
- Strong interpersonal, communication, and customer service skills.
- Ability to work with others in a professional, responsive, and courteous manner.
- Ability to work productively in a cross-functional team environment.
- Strong system skills, including Microsoft Office.
