Implementation Engineer Thousandsight
hace 2 semanas
About ThousandEyes (part of Cisco)
- We empower organizations to understand their network and cloud infrastructure through real-time monitoring and analytics. Our platform helps enterprises and service providers identify potential issues before they impact revenue, brand reputation, or employee productivity.
In August 2020, Cisco Systems completed the strategic acquisition of ThousandEyes, solidifying our position as a leader in the Observability market. This merger has enabled us to expand our offerings and better serve our customers.
About the Role
- As a Product Enablement Specialist for ThousandEyes, you will engage with customers to deliver outstanding implementation and optimization services for their ThousandEyes deployment. You will need to be a ThousandEyes product expert, with a solid foundation in core network architecture.
You will plan for and deliver on a wide range of engagement types, including project planning, implementation, and documentation of monitoring services, end-user training, and optimization. You will need to be a generalist who is polished and easy to put in front of a wide variety of customer roles.
Responsibilities:
- Guide customers on deploying and implementing the ThousandEyes product
- Implement ThousandEyes in customer environments in an efficient and cost-effective manner
- Engage with customers to deliver product implementation and integration services
- Lead multiple projects concurrently, understanding current and future action items
- Deliver training and industry best practice discussions
- Build value-based relationships with customers, leading to referral and renewal
- Leverage enterprise data analytics to track and report on customer engagement
- Contribute to best practice creation and maintenance
- Track and report on utilization and work performed
- Special projects as assigned
Requirements:
- A standout "customer first" attitude
- Bachelor's or advanced degree in a technical field, or equivalent working experience
- At least 3-5 years working in a customer-facing role
- Project management and consulting experience
- Experience with Cloud/SaaS software products is a plus
- Experience maintaining or implementing LAN/WAN environments
- Familiarity with web technologies (deployment, maintenance, debugging) including REST APIs
- Experience with at least 1 programming language (Java, Python, JavaScript, etc.)
- Outstanding communication and problem-solving skills
- Deep technical acumen
- Enjoy a fast-paced, multifaceted environment
- Able to prioritize and accomplish tasks in tight timeframes
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