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Helpdesk Associate
hace 2 meses
Job Summary
We are seeking a skilled Helpdesk Associate to join our team at Hashmap. As a Helpdesk Associate, you will be responsible for providing technical support and troubleshooting services to our clients.
Key Responsibilities
- Diagnose and resolve Level 1 technical issues with computer hardware, software, and peripherals.
- Respond to user requests and provide timely support via our ticketing system.
- Maintain accurate user information and documentation.
- Collaborate with our team to ensure client requests are managed to closure.
About Hashmap
Hashmap is a leading provider of IT services and solutions. We are committed to delivering exceptional service and support to our clients. As a Helpdesk Associate, you will be part of a dynamic team that is dedicated to excellence and customer satisfaction.
What We Offer
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A collaborative and supportive work environment.
Requirements
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment.
- Strong technical skills and knowledge of computer hardware and software.
