Telematics Client Services Specialist

hace 11 horas


Ciudad de México, Ciudad de México Element Fleet Management A tiempo completo
Job Title: Telematics Client Services Specialist

At Element Fleet Management, we are seeking a highly skilled Telematics Client Services Specialist to join our team. As a key member of our Client Success team, you will be responsible for providing exceptional customer support and ensuring the successful implementation of our Telematics solution.

Key Responsibilities:
  • Provide direct customer support to Telematics clients, addressing their needs and concerns in a timely and professional manner.
  • Collaborate with Operations Specialists and other team members to drive projects to completion and ensure client satisfaction.
  • Establish and maintain professional relationships with Telematics clients, serving as a trusted advisor and business manager.
  • Develop and implement business strategies to grow and develop assigned accounts, achieving high levels of customer satisfaction and business results.
  • Manage and resolve Service Cloud cases assigned within expected time commitments and quality standards.
Requirements:
  • 3-5 years of client support experience.
  • High school diploma or equivalent.
  • Experience with database tools preferred.
  • Associates Degree in Business required, Bachelor's degree preferred.
  • Project management certifications or comparable preferred.
What We Offer:
  • A culture of innovation, empowerment, decision-making, and accountability.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.


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