Field Service Engineer

hace 5 días

Guadalajara, Jalisco, México Asmpt Smt, Inc. A tiempo completo
Job Summary

Asmpt Smt, Inc. is seeking an experienced Field Service Engineer to join our team. The successful candidate will be responsible for coordinating, managing, and implementing service for new equipment installation, equipment and system repairs, and providing complex product and service training to customers.

Key Responsibilities
  • Leading complex equipment trial runs, investigative tests, repairs, and overhauls.
  • Experience with networking, SQL databases, and servers.
  • Proven experience and strong affinity for working with software tools.
  • Proven experience analyzing and interpreting large amounts of complex data.
  • Providing complex product and service training to customers.
  • Leading and participating in complex maintenance of tools, test equipment, etc., and documenting all inspections, maintenance, and repair work, and failures.
  • Leading and participating in complex service calls and interfacing with customer personnel to provide quality service and feedback on problem evaluation and resolution.
  • Leading assessment of complex product/equipment performance based on field support data and design modifications or improvements.
  • Performs complex and technically demanding work within technical area.
  • Successfully demonstrate leading-edge or extensive knowledge in a technical or specialty area.
  • Providing expert advice, training, and technical assistance to support staff, other Field Service team members, and train other employees as needed.
Work Environment

This job operates in a customer factory site or a home or Asmpt Smt, Inc. office environment.

Physical Demands

While performing duties of this job, the employee is required to position oneself to work on equipment at customer sites, which could include bending, standing, lying on the floor, and leaning to access parts of machine. Employee must also move from one place to another, remain in one position/place for long periods of time, communicate with others, and exchange information. Also, may need to lift or move machine parts or other items weighing up to 50 pounds.

Expected Hours of Work

Days and hours of work are typically Monday through Friday, 8:00 to 5:00 p.m. or as assigned by supervisor based on customer requirements. This position regularly requires overtime and weekend work.

Travel

Extensive international and domestic travel required.

Qualifications and Skills
  • Must be a self-starter with minimal supervision needed.
  • Excellent hands-on skills and ability to navigate through complex problems.
  • Good written and oral communication and interpersonal skills.
  • Strong analytical background.
  • Proficient in Microsoft Office programs.
  • Practical/theoretical in-depth knowledge of PLS/PRS software products.
  • Intermediate to advanced level of experience with the installation, networking, functional use, and troubleshooting of PLS/PRS products.
  • Must be able to work overtime and weekends, as needed.
Education and Experience

Associate's degree or 1-2 years of vocational technical training preferred. HS diploma or equivalent required. Specialized skill training/certification may be required.

Experience within the SMT industry preferred. SW and networking experience required.

Ability to Commute/Relocate

Guadalajara, Jal.: Reliably commute or planning to relocate before starting work (required)

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