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As a Unison Product Support Engineer at Lm Wind Power / GE, you will play a critical role in ensuring the reliability and performance of our electrical products. This position requires a strong technical background, excellent problem-solving skills, and the ability to work effectively with cross-functional teams.
Key Responsibilities- Hardware Ownership: Identify and track in-service reliability of hardware, determine need for repair or product improvements, and develop and own field control programs.
- Technical Expertise: Develop and maintain technical publications, including Component Maintenance Manuals, Illustrated Part Catalogs, and Service Bulletins.
- Customer Support: Provide technical guidance and support to customers, including issue resolution, fleet management, and outage management.
- Collaboration and Communication: Work closely with internal teams, including engineering, manufacturing, and sales, to ensure effective communication and collaboration.
- Problem-Solving and Analysis: Use technical experience and analytical thinking to identify and resolve complex problems, and propose solutions outside of set parameters.
- Technical Knowledge: Strong understanding of electrical products, hardware, and software, as well as knowledge of industry best practices.
- Communication Skills: Excellent written and verbal communication skills, with the ability to present technical information to both technical and non-technical audiences.
- Problem-Solving Skills: Strong analytical and problem-solving skills, with the ability to work effectively in a fast-paced environment.
- Collaboration and Teamwork: Ability to work effectively in a team environment, with a strong focus on collaboration and communication.
Lm Wind Power / GE is a leading provider of wind turbines and renewable energy solutions. We are committed to innovation, quality, and customer satisfaction. As a Unison Product Support Engineer, you will be part of a dynamic team that is dedicated to delivering exceptional results and making a positive impact on the environment.
