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Bilingual Customer Service Representative

hace 2 meses

Guadalajara, Jalisco, México TTEC A tiempo completo

Job Summary

We are seeking a highly skilled and bilingual customer service representative to join our team at TTEC. As a Bilingual Customer Service Representative, you will be responsible for providing exceptional customer service to our clients in both English and Spanish.

Key Responsibilities

  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Conduct research to provide accurate and helpful information to customers
  • Work collaboratively with internal teams to resolve customer issues
  • Meet or exceed performance metrics and quality standards

Requirements

  • Advanced proficiency in both English and Spanish, both written and spoken
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Strong problem-solving and analytical skills
  • Availability to work a variety of shifts, including evenings and weekends

What We Offer

  • A competitive salary and performance-based bonus
  • A comprehensive benefits package, including medical, dental, and vision insurance
  • Opportunities for career growth and professional development
  • A supportive and inclusive work environment

About TTEC

TTEC is a leading global customer experience company that provides a wide range of services to clients across various industries. We are committed to delivering exceptional customer experiences and building long-term relationships with our clients and customers.