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Bilingual Customer Support Representative

hace 1 mes

Guadalajara, Jalisco, México Helpware A tiempo completo

**About Us**

We're a company that puts people first. We believe that by prioritizing our employees' satisfaction, we can deliver exceptional service to our clients. Our mission is to provide a better kind of outsourcing, centered around people.

**Job Summary**

We're seeking a highly skilled Bilingual Customer Support Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers and independent stylists. You will be the primary point of contact for customer inquiries, complaints, and feedback.

**Key Responsibilities**

- Respond to customer inquiries and resolve issues in a timely and professional manner.

- Provide accurate and helpful information to customers regarding our products and services.

- Collaborate with internal teams to resolve customer complaints and issues.

- Maintain accurate records of customer interactions and transactions.

- Identify and escalate complex customer issues to senior support representatives.

**Requirements**

- 6+ months of experience in a customer service-related field.

- Excellent communication and problem-solving skills.

- Ability to work in a fast-paced environment and meet deadlines.

- Proficiency in Microsoft Office and other productivity tools.

**What We Offer**

- Competitive salary and benefits package.

- Opportunities for growth and professional development.

- Collaborative and dynamic work environment.

- Recognition and rewards for outstanding performance.

**Our Client's Background**

Our client is a leading provider of heating, air conditioning, plumbing, drain cleaning, and sewer services.