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We are seeking a highly skilled Bilingual Inbound Sales Representative to join our team. As a key member of our sales team, you will be responsible for delivering exceptional customer service and sales support to our business customers.
Key Responsibilities- Provide world-class customer service and billing assistance to our business customers.
- Identify growth opportunities for our business customers and seamlessly integrate additional lines or services into customer accounts.
- Deepen customer understanding through effective communication, empathy, and by thoroughly addressing their needs.
- Gain proficiency in a variety of offerings, including Telephone Services, hotspots, wireless devices, DIRECTV, Internet solutions, and business systems.
- Specialize in enhancing customer plans through upgrades, package modifications, and the introduction of new services.
- Advanced English fluency to effectively communicate with customers.
- At least 1 year of sales experience with outstanding communication skills and the ability to build positive customer relationships.
- Experience using personal computers and Microsoft Office products to research information and support customers while talking to them on the phone.
- Availability to train and work 40 hours across 5 days of the week within our operating hours of 7:00 AM to 6:30 PM CST, Monday to Saturday, accommodating Daylight Saving Time and holidays.
- Enhanced salary.
- Average monthly bonus of MXN $80,000, when you meet your sales and service targets.
- Monthly Grocery vouchers MXN $1,519 every 14 days.
- Monthly Restaurant vouchers MXN $1,216 every 14 days.
- Life Insurance.
- 15 days of Christmas Bonus.
- Vacation days, plus three personal days, onsite medical and more.
- 50% discount on five lines of AT&T Wireless service.
- Paid training starting from the first day.
This is not a remote job. You will be required to work in our offices starting on your first day of training, and you will need to confirm your availability to work on site during the interview process.
