Enterprise Identity Expert

hace 1 semana

Ciudad de México, Ciudad de México Okta A tiempo completo

Unlock Your Potential as an Identity Expert

Okta is seeking a seasoned Identity Expert to join our team. As a Technical Account Manager, you will partner with our customers to provide strategic technical guidance on our comprehensive suite of identity and security solutions. With a strong background in identity and surrounding technologies, you will advise customers on best practices and product adoption in a post-sales capacity.

About the Role

You will:

  • Advise customers on best practices and product adoption in a post-sales capacity
  • Partner with Customer Success Managers and serve as their technical counterpart on a defined book of business, largely mid-market, consisting of a broad portfolio of accounts
  • Earn customer trust by understanding their goals and use cases, and recommend best practices relating to process changes, product adoption, configuration and additional features to meet requirements
  • Maintain focus on increasing subscription adoption, customer satisfaction and retention
  • Review customer architectures and Okta configurations to ensure they are enhancing security posture and capturing ROI as Okta releases new features and functionality
  • Take and respond to reactive questions from Customer Success Managers
  • Establish strong personal relationships on key accounts with decision-makers and stakeholders
  • Participate in content creation for both internal and external enablement of staff and customers

Requirements

  • 4+ years of total experience in information technology, with at least 3 years of hands-on experience as a Technical Account Manager (TAM) or comparable practitioner role in the IAM space
  • Working proficiency in the following core IAM areas:
    • Technologies and protocols to support identity federation and robust access control models (e.g., SAML 2.0, WS-Federation, OAuth, OpenID Connect)
    • Legacy applications in a hybrid IT environment with non-standard applications (i.e. those that do not support modern identity federation protocols)
    • Enterprise applications in the ecosystem to provide identity and attributes to applications or to harness an external application to help drive business process (ITSM, HR, etc)
    • SaaS deployment such as Salesforce, Box, Office 365, Workday and HR as master for identities
    • Lifecycle management scenarios to 3rd party systems and applications (Workflows, HR-driven provisioning, MSFT integrations, SCIM, etc)
    • Security and performance monitoring, and 3rd party signals integrations (SEIM, MDM, WAF, etc)
  • Familiarity with IAM solution providers is strongly desired.
  • Strong background in any of the following: Technical Account Management, Technical Consulting, Product Management, Solution Architect, or similar role
  • Understanding of common software development practice. Understanding of identity and surrounding technologies.
  • Strong business acumen, history of success owning enterprise segment customer relationships and escalations
  • Excellent communication skills. Ability to set expectations and communicate goals and objectives with customers at various levels, from a developer to a CIO
  • Ability to track and influence customer behavior and health metrics across a portfolio of accounts
  • This position can be located remotely within Mexico City, but may require some travel (under 25% of time)

Education

  • BA/BS/MS in Computer Science, Information Technology or related discipline or equivalent work experience required

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