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About Lenovo
We are a global technology leader, committed to delivering smarter technology for all. Our vision is to create a more inclusive, trustworthy, and sustainable digital society. We design, engineer, and build a wide portfolio of smart devices and infrastructure, leading an Intelligent Transformation to create better experiences and opportunities for millions of customers worldwide.
Our Business
We manufacture a diverse range of connected products, including PCs, tablets, smartphones, workstations, augmented and virtual reality solutions, and smart home/office solutions. Our data center solutions create the capacity and computing power for the connections that are changing business and society.
The Role
We are seeking a Sales Support Specialist to enhance customer satisfaction by reducing escalations and improving the Lenovo customer experience. The successful candidate will support PC Sales Specialists and Client Managers in handling back-office responsibilities, generating system configurations, and offering proactive follow-up and information on comprehensive account support.
Key Responsibilities
- Support assigned sales representatives in the growth and overall management of assigned territory
- Support presales activities and respond to post-sales questions
- E2E ownership and troubleshooting assistance of any back-end operational matter raised by sales team
- Collaborate with cross-functional teams to improve customer experience within assigned territory
- Verify credit limits through Accounts Receivable and support resolution of overdue invoices and credit issues
- Accurately process customer transactions (quotes and sales orders)
- Identify and implement process improvements to increase team efficiency and effectiveness
- Help develop top-quality procedures and control check points to proactively find errors and gaps
What We Offer
We provide an open and stimulating environment within a forward-thinking IT company. Our flat structures and fast decision-making processes enable employees to work efficiently and effectively. We offer a modern and flexible way of working, combining personal and professional life. Our international team values diversity and inclusion, and we provide an attractive compensation package.
