Customer Experience Specialist

hace 20 horas


Naucalpan de Juárez, México Ford Motor Company A tiempo completo

**Drive Customer Satisfaction**:

As a Customer Experience Specialist at Ford Motor Company, you will be responsible for driving best-in-class customer experience at Ford Dealers within a designated region. Your key objectives will include analyzing and identifying areas of opportunity using data, communicating performance, and consulting with Market Area/Regional personnel to meet key objectives.

**Key Responsibilities**:

  • Participate in and support various business growth Dealer meetings, including monthly all-Dealer calls, Grass Roots Ready for Retail meetings, Guest Experience Immersion, and National Dealer Meeting.
  • Collaborate and build relationships with key stakeholders to drive adoption of brand-differentiating customer experiences.
  • Present compelling business case proformas and implement programs, events, and advertising/merchandising strategies to meet/exceed Customer Experience objectives.
  • Train and consult Dealers on adoption of technology that support delivery of brand-differentiating customer experiences.
  • Conduct ongoing analysis of Dealer customer advocacy (NPS) scores to identify areas of improvement and develop action plans.

**Requirements**:

  • Bachelor's Degree in Business Administration, Marketing, Sales, Hospitality, or related field of study.
  • 3+ years of professional outside/field sales experience required.
  • Microsoft Office proficiency to aid in effective communication and time management.
  • Ability to complete work assignments on or before given deadlines.
  • Strong communication skills in English (both written and verbal).

**Disclaimer**:Ford Motor Company is an equal opportunity employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status, or protected veteran status.



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