Customer Experience Specialist
hace 1 día
We are seeking a highly skilled Customer Experience Specialist to join our GSC Hub team. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, ensuring a seamless onboarding experience and resolving any issues that may arise.
Key Responsibilities- Provide email support to clients, resolving issues and answering queries in a timely and professional manner.
- Deliver excellent customer service through phone calls, ensuring that clients feel valued and supported.
- Collaborate with internal teams to resolve contract and dispute management issues, providing accurate information and support as needed.
- Support the onboarding process, educating clients on how to use our website and local information to avoid potential delays.
- Bachelor's degree in International Affairs, Business Administration, or a related field.
- Intermediate English level.
- Previous experience in customer experience is highly desirable.
Maersk is committed to creating a diverse and inclusive workplace, where everyone feels valued and supported. We believe in the importance of equal opportunities and welcome applications from all qualified candidates. If you require any adjustments during the application or hiring process, please don't hesitate to contact us.
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