Product Quality Manager

hace 1 semana


Hacienda Santa Fe, Jalisco, México Vitesco Technologies Group Ag A tiempo completo

As Product Quality Manager, you will be responsible for supporting the production locations in creating and sustaining customer satisfaction during series. This involves supporting the quality-related topics starting at the launch phase (G70) that are related to the quality product design and quality manufacturing concept in alignment with Project QM/QMPP.


Key responsibilities include:



  • Supporting Change Management with major design changes. PTN/PCN (validations, etc.) including those that impact multiple locations.
  • Monitoring the Product Quality performance in cooperation with the customer and production locations and supporting the Vitesco organization to improve in case of deficiencies and/or to support continuous improvement activities.
  • Supporting/driving problem-solving activities together with the production locations, SQA, engineering, and operations WW based on demands.
  • Supporting and coordinating the problem-solving activities for the respective product line when several manufacturing locations are involved.

In this role, you will:



  • Support/lead customer communication on design-specific related quality topics.
  • Support locations towards customers claims and warranty issues.
  • Be responsible for Technical Factor acceptance. In collaboration with CQ/QMPP, support the negotiation.
  • Ensure transparent Quality report for relevant Quality KPIs for the assigned Product Line.
  • Support production locations in case of quality issues and/or customer escalations.
  • Ensure a link to QMPP in the assigned manufacturing locations, especially in case of crisis, and ensures consistency of information and communication towards customers.
  • Consolidate and check nonconformance costs for products/customers (NCCs).
  • Ensure read across for all affected locations and support changes (PCN, PTN, LL, requalification) affecting several locations WW.
  • Take an active role in supporting claim management.
  • Be an 8D Champion/8D release for new failure modes related to design, critical issues.
  • Support in case of IMDS topics (non-procurable supplier data).
  • Interface to VT QE C.
  • Monitor quality target setting and deploy action item tracking for achievement of quality targets.
  • Drive preventive and corrective measures from incidents and field performance.
  • Ensure the production location in TCMS process are conducted during serial life (inc. customer-specific requirements).
  • Coordinate risk assessment activities for products deviating from Design in serial life, ensure integrity of technical compliance in case of deviation. Ensure collective deviations are shared and reflected to design for DTC improvement in series life.
  • Perform escalations to Product QM team leader in given countries/regions.

To be successful in this role, you will require:



  • Bachelor's Degree in Electrical Engineering, Mechanical Engineering, or comparable engineering discipline.
  • Minimum 5 years of experience.
  • Minimum 3 years of experience of automotive experience.
  • Proven experience with direct customer communication.
  • Strong communication/presentation skills.
  • Knowledge of quality methods and tools (e.g., FMEA, problem-solving methods, 8D report).

Preferred qualifications include:



  • Master's Degree in Quality or related engineering discipline.
  • Advanced English.
  • Fluency in German is desired.
  • Experience in minimum 2 function areas (e.g., Manufacturing, Project Management, Purchasing, Sales).
  • Experience with warranty/claim management.

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