Service Coordinator

hace 11 horas


Ciudad Apodaca, Nuevo León, México Grundfos Holding AS A tiempo completo
About the Role

We are seeking a highly organized and skilled Service Coordinator to join our team at Grundfos. As a Service Coordinator, you will play a crucial role in connecting with customers, ensuring their needs are met efficiently, and coordinating service operations and site visits.

Key Responsibilities
  • Coordinate and schedule service operations using our Service Management System.
  • Liaise with customers, service staff, and contractors to ensure seamless on-site work, including Health & Safety aspects.
  • Organize travels and site visits to ensure timely and effective service delivery.
  • Handle customer requests, including phone calls, orders, and prepare simple quotations.
  • Enter credit memos, returns, and warrant credits to ensure accurate financial records.
  • Coordinate the return of defective material from customers, distributors, and service centers.
  • Assist in implementing plans, policies, and projects to drive business growth and improvement.
Requirements
  • Bachelor's degree in administration or a related field.
  • 2-3 years of relevant work experience in a service environment.
  • Experience implementing well-defined processes and participating in work with processes or projects.
  • Ability to influence others and follow processes.
  • Knowledge of best practices and relevant systems in the service environment.
What We Offer

At Grundfos, we offer a dynamic and inclusive work environment that values diversity and promotes career growth. Our benefits include flexible working hours, home office possibility, and equipment, as well as annual bonuses, parental support, and internal well-being consultants and programs.

We are committed to creating a workplace that is inclusive and welcoming to all employees. If you are a skilled and organized individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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