Associate System Engineer

hace 4 semanas

Ciudad de México, Ciudad de México Thomson Reuters A tiempo completo

About the Role

In this opportunity as an Associate System Engineer, you will:

  • Investigate and resolve customer issues related to IT infrastructure and application services.
  • Assess the scope of impact and develop mitigation strategies to minimize downtime.
  • Implement problem resolution as identified in documented solutions and escalate as required.
  • Provide technical guidance and support to users on application systems' functionality, correct operation, or constraints.
  • Proactively monitor production and non-production environments and/or applications to identify potential issues.
  • Conduct root cause analysis and correlation of other system and/or application problems.
  • Work on smaller, minimally complex projects/issues that require a singular area of expertise.
  • Participate in project planning sessions with team members and manage multiple priorities with guidance.
  • Aid in the preparation of status updates for customer problems or projects.
  • Regularly communicate and share knowledge with the rest of the team.
  • Perform actions aligned with defined standards.

About You:

You're a fit for the role if your background includes:

  • Bachelor's degree or equivalent in a related field.
  • 1 year of experience supporting IT infrastructure, application services, and cloud computing.
  • 1 year of mandatory NOC experience in a similar environment would be an added advantage.
  • 1 year of Windows, UNIX, or Storage administration skills would be an added advantage.
  • Excellent understanding of ITIL process with appropriate fundamental accreditation.
  • Excellent communication skills, verbal and written.
  • Strong collaboration skills.

What's in it for You?

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

  • Hybrid Work Model: We've adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected.
  • Culture: Globally recognized and award-winning reputation for equality, diversity, and inclusion, flexibility, work-life balance, and more.
  • Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: company-wide Mental Health Day Off; Headspace app subscription; and employee incentive programs; resources for mental, physical, and financial wellbeing.
  • Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.
  • Social Impact: Eight employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social, and Governance (ESG) initiatives for local and global impact.
  • Purpose Driven Work: We have a superpower that we've never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

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