Operations Support Specialist

hace 4 semanas


Xico, México Citi A tiempo completo

The Operations Support Specialist role at Citi is designed to provide day-to-day operations support, ensuring the smooth functioning of our operations infrastructure and processes.

Key responsibilities include:

- Documenting processes in a detailed and accurate manner and following established procedures to complete complex assignments
- Identifying process gaps requiring escalation and offering potential solutions
- Assisting with inventory management and workflow needs as dictated by risk priority and service level
- Supporting a range of products and services
- Analyzing problems and formulating solutions through research and investigation
- Navigating, testing, and executing moderately complex databases, spreadsheets, and systems
- Ensuring accurate and timely account handling
- Assisting in activities that help reduce organizational impact and/or loss

Required qualifications include:

1 year of relevant experience
- Proficient computer and typing skills
- Ability to adapt to new technology quickly and seamlessly
- Consistently demonstrates clear and concise written and verbal communication skills
- Ability to work with others to complete assigned tasks

Education: High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Key Skills:
Analyzing problems, formulating solutions, process documentation, inventory management, workflow management, database management, spreadsheet management, system management, account handling, risk management, service level management

Job Family: Operations Support
Time Type: Full time
Equal Employment Opportunity: Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.



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