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Collections Specialist
hace 2 meses
Job Summary
We are seeking a highly skilled Collections Specialist to join our team at Koch Industries. As a Collections Specialist, you will play a critical role in resolving issues with invoices and statements of accounts, documenting correspondence, and updating accounts in our system of record.
Key Responsibilities
- Research and resolve all issues with invoices and statements of accounts.
- Document correspondence and update accounts as needed in our system of record.
- Research various systems, repositories, and customer portals to investigate and resolve unpaid invoices.
- Coordinate internal resources to resolve billing issues, customer disputes, and total account reconciliations.
- Establish relationships with the business and deductions to assist in managing the portfolio.
- Escalate invoice issues accordingly.
- Support deductions management team to ensure issues/problems are resolved in a timely manner.
Requirements
- Bachelor's degree in business, finance, or related field.
- Experience in B2B collections.
- Experience with S4 HANA and/or GETPAID.
- Experience with Salesforce.
- English written and verbal communication.
Preferred Qualifications
- Action-oriented with excellent time management and organizational skills.
- Ability to analyze large data sets in spreadsheets and utilize Excel analysis tools, including pivot tables, v-lookup, and if-then logic.
- Collaborative mindset with ability to work with other departments and functional teams.
About Us
Koch Industries is a leading manufacturer of bath tissue, paper towels, paper-based packaging, cellulose, specialty fibers, building products, and more. We operate one of the largest recycling businesses and have over 30,000 employees in over 150 locations worldwide. Our employees are empowered to innovate every day to make everyday products even better.
