Collections Specialist

hace 6 días


Guadalajara, Jalisco, México Koch Global Services A tiempo completo

About the Role

The Collections Analyst will play a critical role in ensuring the effective management of our customer portfolio. This position is responsible for implementing and maintaining efficient collection processes and controls to minimize accounts receivable aging.

Key Responsibilities

  • Research and resolve all issues with invoices and statements of accounts.
  • Collaborate with internal and external business partners to identify and address reasons for non-payment.
  • Develop and implement effective payment schedules and negotiate with customers as needed.
  • Document correspondence and update accounts in our system of record.
  • Investigate and resolve unpaid invoices through research and analysis of various systems and customer portals.
  • Coordinate with internal resources to resolve billing issues, customer disputes, and total account reconciliations.
  • Establish relationships with business and deductions teams to manage the portfolio effectively.
  • Evaluate and escalate invoice issues as necessary.
  • Support the deductions management team to ensure timely resolution of issues.
  • Collaborate with the cash application team as required.

Requirements

  • Technical degree or experience in business, finance, or a related field.
  • Proficiency in Spanish and English written and verbal communication.
  • 1-3 years of experience in B2B Collections or a comparable field.

Preferred Qualifications

  • Bachelor's degree in business, finance, or a related field.
  • Experience with S4 SAP and/or GETPAID// Infinium system.
  • Experience with Salesforce.
  • English language fluency.

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