Transaction Services Coordinator
hace 5 días
Transaction Services Coordinator
This role is responsible for providing level one support for customers by focusing on continuous improvement and efficiency. The Transaction Services Coordinator will work closely with customer-facing teams and carrier partners to execute day-to-day operations.
Key Responsibilities
- Deliver high-quality customer service through transactional interactions and clear communication
- Support customer-facing teams by leveraging Salesforce best practices and standard operating procedures
- Enhance productivity by improving time management, organization and planning skills
- Facilitate effective communication between customer-facing teams and customers via Salesforce tools
- Collaborate with scalable processes to ensure seamless operations and high customer satisfaction
Essential Skills and Qualifications
- Knowledge of internal systems and Microsoft programs
- Excellent communication and interpersonal skills
- Strong time management and organizational skills
- Ability to build relationships and resolve problems
Education and Background
- High School Diploma or equivalent required
- At least 1 year of internal experience
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