Loan Servicing Operations Manager

hace 1 mes


Xico, México Goodleap A tiempo completo

About Goodleap

We are revolutionizing the home improvement industry by unlocking access to products that help people achieve better sustainability. As part of our world-positive initiative, we are also the official sponsor of GivePower - a foundation that uses solar-based solutions to power life's basic needs for people in developing regions of the world.

If you have an unstoppable desire to make a meaningful impact on our planet, and help mission-driven businesses and consumers achieve a more sustainable future, consider this opportunity.

Job Summary:

This role is responsible for supporting the daily operations of the loan servicing team. The ideal candidate will have experience in the mortgage and consumer finance industry, excellent interpersonal and communication skills, and the ability to manage multiple tasks and deadlines simultaneously.

Responsibilities:

  • Daily adherence to KPIs and reporting
  • Account research, assumptions, and servicing team inquiries
  • New hire training and mentoring
  • Process enhancements and innovations
  • Supporting customer escalation calls

Requirements:

  • 1+ years of servicing experience
  • Ability to identify and resolve problems
  • Excellent written and verbal communication skills
  • General understanding of the mortgage and consumer finance industry (a plus)

Location: Mexico City, MX
Compensation: MXN$144/hr



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