Loan Servicing Operations Manager
hace 1 mes
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Job Summary:
This role is responsible for supporting the daily operations of the loan servicing team. The ideal candidate will have experience in the mortgage and consumer finance industry, excellent interpersonal and communication skills, and the ability to manage multiple tasks and deadlines simultaneously.
Responsibilities:
- Daily adherence to KPIs and reporting
- Account research, assumptions, and servicing team inquiries
- New hire training and mentoring
- Process enhancements and innovations
- Supporting customer escalation calls
Requirements:
- 1+ years of servicing experience
- Ability to identify and resolve problems
- Excellent written and verbal communication skills
- General understanding of the mortgage and consumer finance industry (a plus)
Location: Mexico City, MX
Compensation: MXN$144/hr
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