Global Technology Support Specialist
hace 4 semanas
We are seeking a skilled Global Technology Engineer to join our Operations team in Mexico City. As part of this role, you will provide exceptional support to our cinema customers and partners through various channels, including phone and email interactions.
Key Responsibilities- Troubleshoot issues remotely or via phone for customers, technicians, and partners.
- Investigate logged cases and take appropriate actions to resolve issues per SLA.
- Review and respond to customer cases via our CRM tool.
- Create parts orders to send replacement parts and resolve system issues.
- Work with supervisors and team members to diagnose complex issues.
- Escalaate issues as needed to ensure timely resolution.
- Monitor customer configurations to proactively address potential issues.
We're looking for a motivated individual who shares our passion for results and cinema. As a Global Technology Engineer, no two days will be the same. You'll thrive if you:
- Are fluent in English and have spoken and written knowledge of any other European language.
- Prioritize customer needs and put them first.
- Are a team player who supports common goals.
- Communicate effectively with customers.
- Can adapt to ambiguity and keep moving forward in an ever-changing business environment.
- Have high attention to detail.
- Are available to work flexible schedules, including evenings, weekends, and holidays.
To succeed in this role, you should have:
- 1-3 years of experience in technical support.
- Knowledge of Microsoft Office.
- The following experiences are a plus: electronics troubleshooting, video equipment, network configuration, Salesforce CRM solutions, installing and repairing cinema equipment, certified technology specialists, and knowledge of analogue and digital theory.
This position is for night shift: 11p-8a CST rotating days. You must be available to work flexible schedules, including evenings, weekends, and holidays. Fluency in English and Spanish is required, with Portuguese being a plus.
Estimated Salary Range$50,000 - $65,000 per year, based on location and experience.
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