Global Customer Support Specialist

hace 1 día


Ciudad de México, Ciudad de México 09516 Banco Nacional de Mexico, S.A., integrante del Grupo Financiero Banamex A tiempo completo
About the Role

The Global Customer Support Specialist is an exciting opportunity to join our team at 09516 Banco Nacional de Mexico, S.A., integrante del Grupo Financiero Banamex. This role is perfect for individuals who are passionate about delivering exceptional customer service and support.

Job Summary

We are seeking a highly skilled and experienced Global Customer Support Specialist to provide top-notch support to our clients. As a key member of our team, you will be responsible for resolving customer issues in a timely and efficient manner, while maintaining compliance with departmental standards.

Main Responsibilities
  • Serve as a single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues
  • Ensure customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards
  • Conduct necessary analyses to address client needs
  • Communicate resolutions to clients
  • Develop and maintain client portfolio through regular calls and face-to-face interaction, as needed
  • Inform clients about problems (system failures, market issues) and provide regular resolution updates
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Requirements
  • 0-2 years of relevant experience
  • Experience in customer service preferred
  • Computer proficiency
  • Consistently demonstrate clear and concise written and verbal communication
  • Proven investigative and analytical skills
  • Demonstrated ability to present concepts and influence change
  • Consistently deliver high-quality customer service with focus on building client relationship and achieving quality results
  • Proven ability to work under limited supervision within a team environment
Compensation

The estimated salary for this role is $50,000 - $70,000 per year, depending on experience and qualifications. We offer a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.

What We Offer
  • A dynamic and supportive work environment
  • Ongoing training and development opportunities
  • A competitive salary and benefits package
  • The opportunity to work with a leading financial institution

We are an equal opportunity employer and welcome applications from diverse candidates. If you are passionate about delivering exceptional customer service and support, we encourage you to apply for this exciting opportunity.



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