Global Production Support Specialist
hace 1 mes
Tala is a leading fintech company that empowers millions of people to access financial services.
We are seeking an experienced Global Production Support Specialist to join our team. The estimated salary for this role is around $120,000 per year.
About the RoleThe Global Production Support Specialist will play a crucial role in ensuring the high availability of our platform across all markets. You will work closely with engineering, customer experience, product, and program teams globally to resolve production incidents and improve monitoring and alerting systems.
You will be responsible for:
- Escalating issues from the in-country customer experience team, debugging problems, resolving when possible, and escalating to relevant teams when necessary
- Improving our monitoring dashboards and alerts in collaboration with the customer experience team
- Identifying patterns in customer and product issues and proposing improvements in collaboration with the global Production Support Engineers
- Sharing product knowledge and best practices with colleagues worldwide
- Contributing to the development of our documentation library to facilitate faster onboarding of new team members and efficient response times
To succeed in this role, you should have:
- At least 3 years of experience working in a technology environment with expertise in microservices architecture
- Experience in incident response or a similar role
- Familiarity with various monitoring platforms, such as AWS CloudWatch, SumoLogic, APM monitoring tools (NewRelic, Instana), mobile (Crashlytics data), and BI (Looker, Snowflake)
- Sufficient knowledge of relational databases to construct basic queries
- Excellent debugging and documentation skills
Tala offers a dynamic and collaborative work environment with opportunities for growth and professional development. We prioritize diversity, equity, and inclusion, and we strive to create a workplace culture that is welcoming and supportive of all employees.
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