Business Process Manager

hace 24 horas


Ciudad de México, Ciudad de México Ericsson A tiempo completo
About this Opportunity

We are seeking a highly skilled professional to join our team as a Business Process Manager. As a key member of our organization, you will be responsible for driving process excellence and operational efficiency across our service delivery lines.

Key Responsibilities
  1. Develop and implement efficient processes that deliver value to our customers and stakeholders.
  2. Ensure that our processes are aligned with Ericsson's Management System (EGMS) and company steering documents, particularly in areas such as Information Security, Operational Health and Safety, and Environmental Management.
  3. Design and manage process and information models using ARIS, adhering to EBP/Unified Architecture specifications.
  4. Participate in Services Research & Development for BNEW SAN, analyzing requirements and developing process and information models as a process specialist.
  5. Collaborate with other process managers to drive development and improvements in end-to-end process performance.
  6. Perform information security risk management tasks, including Information Security Classification, Retention Rules, Information Security Risk Assessment, and Privacy Impact Assessment.
Requirements
  • At least 5 years of experience in service delivery, particularly in NRO/Build areas.
  • Process and information architecture management experience.
  • Unified Architecture/ARIS knowledge is a plus.
  • Change and improvement management skills.
Why Ericsson?

At Ericsson, you will have the opportunity to leverage your skills and imagination to drive innovation and push the boundaries of what is possible. You will be part of a diverse team of innovators who are passionate about crafting solutions to complex problems. We encourage collaboration and diversity, and we believe that by working together, we can achieve great things.

What We Offer

We offer a dynamic and inclusive work environment that values diversity and innovation. As a member of our team, you will have the opportunity to grow and develop your skills, working on challenging projects that make a real impact. We are committed to equal opportunities and affirmative action, and we welcome applications from candidates from all backgrounds.



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