Global Trade Operations Specialist
hace 3 semanas
We are seeking a highly motivated Global Trade Operations Specialist to support our team in delivering exceptional results for our clients.
About QIMAAt QIMA, we strive to help clients make products consumers can trust. With over 30,000 global brands and retailers on board, we secure every step of their supply chain with quality inspections, supplier audits, certifications, and lab testing.
Job OverviewThe Global Trade Operations Specialist will be responsible for supporting the Account Manager in achieving client satisfaction, providing excellence in strategic administration tasks and interacting with internal stakeholders.
This role requires strong communication skills, both written and verbal, as well as the ability to multitask and juggle several responsibilities simultaneously.
Key Responsibilities:- Support customer inquiries and requests, addressing their needs effectively.
- Manage account setup, services setup, and follow-up in our system.
- Define, follow up, and confirm MD quotations and inform booking changes to customers.
- Support AMs during meetings to discuss progress and find new ways to improve business.
- Perform random audits on reports sent by our team.
- Provide information to the Finance team for invoicing services.
- Follow up with customers for payment collection.
- Bachelor's degree in International Business/Trade/Relations or related field is required.
- Strong communication skills in English and Spanish are essential.
- Ability to multitask and manage multiple responsibilities is necessary.
- Organizational skills and attention to detail are crucial.
- At least one year of working experience in operations/customer service is preferred.
Gross monthly salary: $15,000 MXN
Performance bonus reaching KPIs.
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