Global Payment Operations Specialist
hace 2 meses
**About Helpware:**
A technology-driven company providing Customer Experience & Operational Support for modern companies.
We're looking for a Global Payment Operations Specialist who will be in charge of the following tasks:
**Payment Processing Support:**
Diagnose and troubleshoot payment processing errors, discrepancies, and technical issues reported by clients or detected internally.
Process all payment processing-related account changes as needed.
**Issue Resolution and Quality Assurance:**
Investigate and analyze payment-related issues to identify root causes and implement appropriate solutions.
Collaborate with internal teams to resolve complex payment processing issues and ensure timely resolution.
Document support processes, troubleshooting steps, and resolutions to build a knowledge base for future reference and training purposes.
Share insights and best practices with the team to enhance overall efficiency and effectiveness in handling payment processing support requests.
Ensure Customer Support teams are continuously trained and educated on payments-related issues.
**Reporting and Compliance:**
Maintain, update, and submit daily, weekly, and monthly payment processing logs and reporting from processors.
Conduct thorough testing and validation of payment processing features and functionalities to ensure accuracy, reliability, and compliance with industry standards and regulations.
**Communication and Collaboration:**
Maintain clear and open communication channels with clients and internal stakeholders to provide regular updates on the status of payment processing issues and resolutions.
Collaborate with cross-functional teams to address client concerns, gather feedback, and implement improvements to the payment processing experience.
This role offers an estimated annual salary of $65,000 - $90,000, depending on location and experience.
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