Customer Experience Specialist
hace 1 semana
About the Role:
As a Customer Advocate at Boldr, you will play a vital role in ensuring our clients receive exceptional service and support. Your primary responsibility will be to interact with customers to address their inquiries and resolve complaints regarding our clients' products and services.
Key Responsibilities:
- Interact with customers to provide accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalism.
- Perform problem tracking and ensure that issues are properly documented, prioritized, tracked, and resolved.
- Ensure proper and timely escalation of issues to meet internal and external expectations.
- Identify opportunities and recommendations for continuous process improvement.
- Deliver service excellence and maximize customer service and satisfaction.
- Work with the external team to stay updated on product and service knowledge.
Requirements:
- 6 months to 1 year of customer service experience.
- Basic knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications.
- Excellent reading comprehension, verbal, and written communication skills.
- Strong and effective phone contact handling skills.
- An ability to understand and communicate complex ideas to customers, both verbally and in written form.
- Aptitude to quickly learn and navigate new technology, systems, and applications.
- Ability to accept feedback gracefully and with an open mind.
- Intermediate understanding of common Customer Experience best practices.
- Customer orientation and ability to adapt/respond to different types of characters.
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