Senior Customer Engagement Director, Latin America
hace 1 semana
**Job Overview**
SAP SE is seeking a skilled and experienced professional to fill the role of Senior Customer Engagement Director in our Latin America region. This position is crucial for shaping and managing our customer relationships, driving engagement, and fostering long-term success.
**About the Role**
We are looking for a dedicated individual with a minimum of 5 years of experience in software sales and strategic account management. The ideal candidate will possess a deep understanding of SAP's Cloud portfolio, market insights, and competitive knowledge.
The successful candidate will be responsible for leading customer-facing organizations, collaborating with internal stakeholders, and promoting a culture of trust, feedback, transparency, and diversity.
**Key Responsibilities**
- Manage appointments, enquiries, and complaints from customers or clients.
- Address any issues or disputes with customers accurately and efficiently.
- Complete various administrative duties such as data entry, order processing, and follow-up calls.
- Capture action items after customer meetings and engage with relevant departments to ensure execution.
**Requirements**
- Minimum 5 years of comprehensive software, professional services, and cloud experience.
- Business knowledge of SaaS and IaaS markets, including SAP's Cloud portfolio.
- Demonstrated ability to lead customer-facing organizations and collaborate with internal stakeholders.
- Promotes a culture of trust, feedback, transparency, and values diversity, high integrity, and ethical behavior.
- Strong methodological and conceptual skills paired with analytical thinking.
- Organizational talent and team player with the ability to extend trusted relationships.
- Fluent in English, both spoken and written.
- Result-driven, persistence, self-motivation, and willingness to work under pressure.
**Benefits**
This role offers a highly competitive salary of approximately $120,000 per year, taking into account the company's budget and location.
**About Us**
SAP SE is committed to harnessing the power of innovation by investing in the development of its diverse employees. We aim to leverage the qualities and appreciate the unique competencies that each person brings to the company.
This position requires a proactive approach to identifying and resolving customer concerns. If you believe you have the skills and experience to excel in this role, we would love to hear from you.
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