SAP Cloud Services Customer Experience Manager, LAC

hace 20 horas


San Pedro Garza García, Nuevo León, México SAP A tiempo completo

**Job Overview:**

We are seeking a dedicated and experienced Customer Experience Manager to join our SAP Cloud Services team in the Latin America region. In this role, you will be responsible for managing customer relationships, ensuring exceptional service delivery, and driving business growth.

**Key Responsibilities:**

  • Manage a portfolio of high-value customers, building strong relationships and providing proactive support to meet their needs.
  • Collaborate with internal stakeholders to develop and implement strategies that drive customer satisfaction and retention.
  • Analyze customer feedback and data to identify trends and opportunities for improvement.
  • Develop and execute plans to address customer complaints and issues in a timely and effective manner.
  • Work closely with cross-functional teams to ensure seamless execution of customer-facing projects and initiatives.

**Requirements:**

  • Minimum 5 years of experience in customer-facing roles, preferably in a software or cloud services environment.
  • Demonstrated ability to build and maintain strong relationships with customers and internal stakeholders.
  • Excellent communication and interpersonal skills, with the ability to effectively communicate complex information to both technical and non-technical audiences.
  • Strong analytical and problem-solving skills, with the ability to analyze data and develop actionable insights.
  • Possess a deep understanding of the SaaS and IaaS markets, including SAP's Cloud portfolio and offerings.

**Preferred Qualifications:**

  • Bachelor's degree in Business Administration or a related field.
  • Fluent in English, both spoken and written.
  • Proven track record of success in driving customer satisfaction and retention.

**Compensation and Benefits:**

The salary range for this position is $80,000 - $120,000 per year, depending on experience and qualifications. Additionally, we offer a comprehensive benefits package, including health insurance, retirement plan, and paid time off.



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