Desktop Support Manager

hace 1 semana


Puebla, Puebla, México Innovatio Tech A tiempo completo
Job Summary

As a key member of the Innovatio Tech team, the End User Services Manager will play a vital role in overseeing and coordinating all desktop support activities. This position requires a high level of technical expertise and customer service skills to ensure that all employees receive top-notch support for information technology systems and services.

Responsibilities
  • Analyze and develop information technology infrastructure systems and sub-systems to meet the needs of the organization.
  • Assist users in assessing technical requirements and provide recommendations for solutions.
  • Approve procedures for preventative and remedial maintenance of systems to ensure quality customer service.
  • Evaluate and recommend hardware and software upgrades and software packages to improve system performance.
  • Work with vendor personnel to identify and resolve vendor hardware and software problems.
  • Establish job standards for subordinate staff and effectively evaluate their performance.
Qualifications
  • Bachelor's degree or equivalent work experience.
  • Technology and network systems certifications preferred.
  • Five years of job-related work experience required.
  • Must be BILINGUAL with strong English skills.
Skills and Abilities
  • In-depth analysis and problem-solving skills to interpret and evaluate complex technical information.
  • Knowledge of quality assurance concepts and procedures.
  • Excellent communication, writing, and organization skills.
  • Proficiency with Microsoft Office, including intermediate knowledge of Excel, Word, and Outlook.
  • Ability to establish and maintain professional relationships with team members and department contacts.
  • Ability to cooperate with team members to meet goals or complete tasks.
  • Ability to treat all internal and external customers and team members with dignity and respect.

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