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ITIL/ITSM Consultant

hace 1 mes

Ciudad de México, Ciudad de México Zebra Technologies Corp A tiempo completo
Job Summary:

Zebra Technologies Corp is seeking a highly skilled ITIL/ITSM Consultant to join our team. As a Senior IT Service Management Specialist, you will be responsible for designing, implementing, and optimizing IT service management processes to ensure alignment with business objectives and improved service delivery.

Key Responsibilities:
  • Plan, perform, and implement process improvement initiatives (such as Lean or Six Sigma)
  • Work proactively to identify and suggest opportunities to improve process effectiveness and efficiency
  • Conduct root cause analysis of process failures
  • Capture current challenges, desired outcomes, and recommendations
  • Document agreements and own drafting and revision of new/updated business processes
  • Measure and report on success of new/revised processes

Requirements:
  • Bachelor's degree in Computer Science, Information Technology, or related field
  • 5+ years of experience in IT service management, consulting, or a similar role
  • Demonstrated expertise in implementing ITSM frameworks and processes
  • Knowledge of ITIL framework and familiarity with Agile methodologies
  • Strong analytical and problem-solving capabilities
  • Excellent verbal and written communication skills
  • Strong interpersonal and relationship-building skills

Preferred Qualifications:
  • ITIL Foundation Certification
  • ITIL Practitioner Certification
  • PMP Certification
  • Knowledge of Salesforce and Jira
  • Additional IT certifications (e.g., Six Sigma, Agile)

About Zebra Technologies Corp:

Zebra Technologies Corp is a community of innovators who come together to create new ways of working to make everyday life better. We are united by curiosity and care, and we develop dynamic solutions that anticipate our customers' and partners' needs and solve their challenges. We are a forward-thinking company that defines your path to a fulfilling career while channeling your skills toward causes that you care about – locally and globally. We've only begun reimagining the future – for our people, our customers, and the world. Let's create tomorrow together.

Why Join Us:

As a Senior IT Service Management Specialist at Zebra Technologies Corp, you will have the opportunity to work with a talented team of professionals who are passionate about delivering high-quality IT service management solutions. You will be responsible for designing, implementing, and optimizing IT service management processes to ensure alignment with business objectives and improved service delivery. You will also have the opportunity to work on a variety of projects, including process improvement initiatives, IT service management framework implementation, and IT service delivery management. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced IT service management professional looking for a new challenge, we encourage you to apply for this exciting opportunity.

How to Apply:

To apply for this position, please submit your resume and cover letter through our applicant tracking system. We thank all applicants for their interest; however, only those selected for an interview will be contacted. We are an equal opportunities employer and welcome applications from diverse candidates. Please note that our recruiters will always connect with you via @zebra.com email accounts, and we do not ask for personal identifying information via email or outside of our applicant tracking system.