ServiceNow Business Process Consultant

hace 2 semanas


Ciudad de México, Ciudad de México Thirdera A tiempo completo
Thirdera is a Global Services Provider

We are looking for a skilled ServiceNow Business Process Consultant with expertise in ITSM and ITOM to join our team.

About the Role

The ideal candidate will have strong analytical and problem-solving skills, with the ability to think outside the box. They should have a global mindset and excellent communication skills, with experience working on ServiceNow and gathering requirements.

Key Responsibilities
  • Deliver workshops and demos to stakeholders and process owners
  • Prepare and conduct software/process requirement gathering workshops for IT infrastructure projects
  • Develop and implement process improvements using ServiceNow
  • Work closely with the team to achieve project goals and objectives
Requirements
  • Professional in technology areas such as System Engineering, Electronic Engineering, or similar
  • 5+ years of experience in process development, management, and improvement
  • Experience working on ServiceNow and gathering requirements
  • Experience working on ITSM on ServiceNow
  • Knowledge & experience in Agile Frameworks
  • Advanced Excel skills
  • ITIL V3 or ITIL V4 certification
  • Scrum Product Owner Certification
What We Offer

We provide a competitive compensation package, generous benefits, and a professional and culturally diverse work environment. Our job opportunities allow for remote working, so you can manage your own time.

How to Apply

A phone screen with our TA team to validate your experience and expectations for new opportunities. A technical test and interview with our Service Delivery professionals to measure your skills. A standard background and work reference check. If all the above goes well, you will receive an offer.

This is a remote opportunity.



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