Quality Assurance and Customer Success Manager

hace 1 semana


Guadalajara, Jalisco, México Continental A tiempo completo
About the Role

We are seeking a skilled Quality Assurance and Customer Success Manager to join our team in Guadalajara - Periférico. As a key member of our quality function, you will be responsible for ensuring exceptional customer experiences and driving quality improvements across our operations.

Key Responsibilities
  • Coordinate quality activities, including problem solving, continuous improvement, analysis of field failures, and 0KMs.
  • Main point of contact for the customer, transferring communication and requirements to our representatives within all work disciplines.
  • Expert on assigned customers, staying up-to-date with trainings and systems determined by the customer within the quality discipline.
Requirements
  • Bachelor's degree in Industrial, Electronic, or Mechatronic Engineering.
  • At least 5 years of experience in quality functions and customer service in the automotive industry.
  • Demonstrated experience managing FORD customers, advanced communication skills, and experience leading problem-solving processes.
  • Advanced English language skills and multicultural experience.
What We Offer

As a valued member of our team, you can expect:

  • A competitive salary of $120,000 per annum, based on local market conditions and your qualifications.
  • A comprehensive benefits package, including health insurance, retirement plans, and paid time off.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • A dynamic and inclusive work environment that values diversity and promotes growth.
About Us

Continental is a pioneering technology company committed to sustainable and connected mobility. With over 190,000 employees worldwide, we develop innovative solutions for vehicles, machines, traffic, and transportation. Our Automotive group sector encompasses technologies for passive safety, brakes, chassis, motion, and motion control systems.



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