Program Manager: Drive Operational Excellence in Mexico

hace 6 días


Ciudad de México, Ciudad de México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo
About the Role

Servicios Comerciales Amazon Mexico S. de R.L. de C.V. is seeking a seasoned Program Manager to lead cross-functional initiatives and drive operational excellence in our Mexico operations.

Job Description

As a Program Manager, you will be responsible for leading multiple complex initiatives simultaneously from initiation through delivery. This involves anticipating bottlenecks, providing escalation management, and communicating status broadly across all levels. Your key responsibilities will include:

  • Identifying, prioritizing, and executing on new opportunities to accelerate innovation and drive process improvements in Safety, Quality, People experience, and Cost.
  • Challenging current status-quo of existing mechanisms to create a continuous improvement environment, influencing your team and others to create new procedures and processes.
  • Making tradeoffs while balancing business needs with technical constraints.

You will operate autonomously, driving intakes, budgeting, entitlements, and handling escalations. Effective stakeholder management is essential, particularly with Operations and Transportation teams, ensuring all parties are on track with project requirements, deadlines, and schedules.

About the Team

The ACES MX Vision is to become a Worldwide Fulfillment Operations reference by driving operational excellence. Our Mission is to identify, prioritize, and deploy scalable and sustainable mechanisms to achieve utmost performance at optimal cost. Our Tenets include:

  • We model the behavior and methods we teach.
  • We set priorities based on Brilliant Basics, considering long-term benefits.
  • We don't assume; we research, develop, document, and share standards supported by data.
  • We standardize before innovating, challenging current standards when exploited to the maximum.
  • We value diversity and build inclusive teams as a key factor for standardization and innovation.
Required Skills and Qualifications

To succeed in this role, you must have:

  • 5+ years of program or project management experience.
  • Experience using data and metrics to determine and drive improvements.
  • Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership.
  • Knowledge of Excel at an intermediate level.
  • Advanced English and Spanish - written and spoken.
Preferred Qualifications

PREFERRED QUALIFICATIONS include:

  • 2+ years of driving process improvements experience.
  • PMP certificate.
  • MBA in supply chain, business, engineering, finance, or related technical or quantitative field.
Estimated Salary

$120,000 - $180,000 per annum, depending on experience and qualifications.



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