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Application Support Specialist
hace 2 meses
About the Role
In this opportunity as Application Support Specialist, you will:
Drive Business Excellence
- Continuously improve service delivery and innovation in productivity, software quality, and reliability, including meeting/exceeding Service Level Agreements (SLAs).
- Monitor and analyze key business operational and technical metrics to inform strategic decisions.
- Effectively communicate complex problems, concepts, and solutions to diverse stakeholders.
- Participate in large-scale initiatives, such as system upgrades and migrations.
- Collaborate with cross-functional teams, including security, data center, and service governance, to ensure compliance with internal and external standards.
- Ensure accurate and up-to-date documentation, processes, and procedures.
- Engage in a culture of continuous learning and stay curious about emerging technologies.
About You
You're a fit for this role if your background includes:
- 2 to 3 years of experience in a similar technical support role.
- Proven ability to monitor and analyze business operational and technical key metrics.
What's in it for You
You will join a dynamic team of professionals who value diversity, equity, and inclusion, and are committed to your personal and professional growth through:
Flexible Work Arrangements
- We offer a hybrid work model that balances flexibility and collaboration.
Wellbeing and Benefits
- We provide comprehensive benefit plans, including mental health support, flexible work arrangements, and employee assistance programs.
Learning and Development
- We offer access to LinkedIn Learning, internal talent marketplace opportunities, and networking events.
Social Impact
- We have a strong commitment to environmental, social, and governance (ESG) initiatives and employee-driven business resource groups.
Purpose-Driven Work
We help our customers pursue justice, truth, and transparency, and we're committed to upholding the rule of law and promoting a more transparent, just, and inclusive world.
